Refund & Cancellation Policy

Effective Date: January 1, 2025

1. Overview

This Refund and Cancellation Policy explains our policies regarding refunds, cancellations, and billing for KahiDreamers services, including MorphIt and RememberMe applications.

2. Subscription Services

2.1 Billing Cycle

Subscriptions are billed on a recurring basis according to the plan you select (monthly, quarterly, annually, etc.). Your subscription automatically renews at the end of each billing period unless you cancel.

2.2 Payment Processing

Payment is processed through secure third-party payment processors. Depending on your platform (web, iOS, Android), payments may be processed through:

• Apple App Store (for iOS purchases)
• Google Play Store (for Android purchases)
• Our web payment processor (for web subscriptions)

3. Cancellation Policy

3.1 How to Cancel

You may cancel your subscription at any time through:

• Your account settings within the application
• The platform where you purchased (App Store, Google Play, or our website)
• Contacting our support team at [email protected]

3.2 Cancellation Effect

When you cancel your subscription:

• Your cancellation takes effect at the end of your current billing period
• You will retain access to paid features until the end of the billing period
• You will not be charged for subsequent billing periods
• Your account may revert to a free tier, if available

3.3 No Partial Refunds on Cancellation

Cancelling your subscription does not entitle you to a refund for the current billing period. You will continue to have access to your subscription benefits until the end of the paid period.

4. Refund Policy

4.1 General Refund Policy

All sales are generally final. However, we may offer refunds at our sole discretion in the following circumstances:

• Technical issues that prevent you from using our services
• Duplicate charges or billing errors
• Unauthorized charges
• Service failures on our part

4.2 Refund Request Window

Refund requests must be submitted within 14 days of the charge. Requests submitted after this period may not be honored.

4.3 Platform-Specific Refunds

iOS (Apple App Store): Refunds for App Store purchases are handled by Apple according to their refund policy. Please contact Apple Support or request a refund through your Apple account.

Android (Google Play): Refunds for Google Play purchases are handled by Google according to their refund policy. Please contact Google Play Support or request a refund through your Google account.

Web Subscriptions: For subscriptions purchased through our website, please contact our support team at [email protected] with your refund request.

4.4 How to Request a Refund

To request a refund for web purchases, please contact us at [email protected] with:

• Your account email address
• Transaction date and amount
• Reason for the refund request
• Any relevant details or screenshots

4.5 Refund Processing

If your refund is approved:

• Refunds will be issued to the original payment method
• Processing may take 5-10 business days depending on your financial institution
• You will receive a confirmation email when the refund is processed
• Access to paid services will be revoked upon refund

5. Free Trials

5.1 Trial Period

We may offer free trial periods for certain services. During the trial period, you have full access to subscription features at no charge.

5.2 Trial Conversion

Unless you cancel before the trial period ends, your subscription will automatically convert to a paid subscription and your payment method will be charged.

5.3 Trial Cancellation

You may cancel your free trial at any time during the trial period without being charged. Cancellation must occur before the trial end date to avoid charges.

5.4 Trial Eligibility

Free trials are typically limited to one per user, per service. We reserve the right to determine trial eligibility.

6. One-Time Purchases

For any one-time purchases or in-app purchases:

• All sales are final unless there is a technical issue preventing use
• Refund requests will be evaluated on a case-by-case basis
• Platform-specific refund policies (Apple, Google) apply where applicable

7. Promotional Offers and Discounts

Special promotional pricing or discounts:

• May have different refund terms specified at the time of purchase
• Cannot be combined with other offers unless explicitly stated
• Are subject to availability and may be modified or discontinued at any time

8. Price Changes

If we change our subscription prices:

• Existing subscribers will be notified in advance
• Your current subscription price will be honored until the end of your billing period
• New prices will apply upon renewal unless you cancel

9. Account Termination

If we terminate your account for violation of our Terms of Service:

• You are not entitled to a refund for any unused portion of your subscription
• All access to services will be immediately revoked
• Outstanding charges remain due and payable

10. Chargebacks

If you dispute a charge with your payment provider (chargeback) instead of contacting us directly:

• Your account may be immediately suspended or terminated
• We reserve the right to dispute invalid chargebacks
• Please contact us first to resolve any billing issues

11. Contact for Billing Questions

For questions about billing, refunds, or cancellations, please contact us at:

Email: [email protected]
Subject Line: Billing Inquiry - [Your Account Email]

We typically respond to billing inquiries within 1-2 business days.

12. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time. Changes will be posted on this page with an updated "Effective Date." Material changes will be communicated to active subscribers via email.

13. Applicable Law

This policy is subject to applicable consumer protection laws in your jurisdiction. Nothing in this policy limits your statutory rights.